Last updated: September 2026
The short version. If a file is faulty, we fix it fast or refund you in full. If you simply changed your mind after downloading a working system, we don't — because you already have it. Ask us anything you need before you buy; we answer pre-purchase questions properly and in writing.
Every product here is a digital file, delivered in full within minutes of payment. There is no partial access, no locked content and no trial period — the entire system is yours the moment the email arrives.
At checkout you request immediate access to the files. Under Paddle's Buyer Terms, the 14-day right of withdrawal ends once you begin downloading a product you asked to receive immediately. Downloading is therefore the point of no return, and we do not refund for:
We do stand behind the files themselves. Report a genuine fault within 14 days of purchase and it is covered. A fault means:
To report a fault, email info@appiqfinance.com with your Paddle order number, the file name, the tab, the cell reference, and what you expected the cell to show versus what it actually shows. A screenshot helps. We need this detail because we fix faults rather than argue about them, and we cannot reproduce a problem described only as "it doesn't work".
We acknowledge every fault report within 2 business days and aim to have a corrected file back to you within 5 business days.
If the fault is real and we can fix it, the remedy is a corrected file, redelivered to you at no charge — that is how professional template and tooling marketplaces handle defects, and it is how we handle them. If we cannot reproduce and fix a confirmed fault within 5 business days, you get a full refund. No haggling.
Once a corrected file has been delivered and the reported fault is resolved, that fault is closed and is not grounds for a refund.
If you bought the wrong system by mistake, tell us within 7 days and we will exchange it for the correct one. You pay any price difference upwards; we do not refund the difference downwards, and we do not exchange for cash. One exchange per order.
A refund ends your licence immediately. On refund you must delete every copy of the files in your possession, including any adapted, renamed, extracted or derivative version, and stop using them. Continuing to use a refunded system is a breach of licence and of copyright.
We reserve the right to decline future orders from a buyer who has previously requested a refund and continued to use the files, or whose refund requests do not match the delivery and access records.
Contact us first. Nearly every problem is a delivery issue we can solve in one email. If a chargeback is raised without any prior contact, we will supply Paddle with the order and delivery records for that transaction and contest it.
Nothing here limits any non-waivable consumer right you have under the law of your own country. Paddle, as merchant of record, applies the higher of this policy and your statutory rights, and nothing in this policy overrides Paddle's own Refund Policy or Buyer Terms.
Email info@appiqfinance.com with your Paddle order number and the detail set out in section 2. Approved refunds are issued by Paddle back to your original payment method, and Paddle sends you its own confirmation.